Privacy policy

Thank you for visiting our website kstbasel.ch and for your interest in our organisation.

The protection of your personal data, such as date of birth, name, telephone number, address, etc., is an important concern for us.

The purpose of this privacy policy is to inform you about the processing of your personal data that we collect when you visit our website. Our data protection practices comply with the legal provisions of the Swiss Federal Act on Data Protection (FADP). The following data protection declaration serves to fulfil the information obligations arising from the FADP. These can be found, for example, in Art. 19 ff. DSG.

Holder

Data controllers within the meaning of Art. 5 let. j FADP are private persons or the federal body that decides on the purpose and means of processing.

With regard to our website, the owner is:

Kontaktstelle für Arbeitslose
Klybeckstrasse 95
4057 Basel
Switzerland
e-mail: info@kstbasel.ch
Tel.: 061 691 24 36

Provision of the website and creation of log files

Each time our website is accessed, our system automatically collects data and information from the accessing device (e.g. computer, mobile phone, tablet, etc.).

What personal data is collected and to what extent is it processed?

(1) Information about the browser type and version used;
(2) The operating system of the retrieval device;
(3) Host name of the accessing computer;
(4) The IP address of the retrieval device;
(5) Date and time of access;
(6) Websites and resources (images, files, other page content) accessed on our website;
(7) Websites from which the user's system reached our website (referrer tracking);
(8) Message indicating whether the call was successful;
(9) Amount of data transferred

This data is stored in the log files of our system. This data is not stored together with the personal data of a specific user, so that individual site visitors cannot be identified.

Legal basis for the processing of personal data

Personal data is processed in accordance with the principle of lawfulness (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 Swiss Civil Code).

Purpose of data processing

The temporary (automated) storage of the data is necessary for the course of a website visit in order to enable the website to be delivered. Personal data is also stored and processed to maintain the compatibility of our website for as many visitors as possible and to combat misuse and troubleshooting. For this purpose, it is necessary to log the technical data of the accessing computer in order to be able to react as early as possible to display errors, attacks on our IT systems and/or errors in the functionality of our website. We also use the data to optimise the website and to generally ensure the security of our IT systems.

Duration of storage

The aforementioned technical data is deleted as soon as it is no longer required to ensure the compatibility of the website for all visitors, but no later than 3 months after our website is accessed.

Restriction, objection, correction and deletion options

You can request the correction or deletion of your data at any time. You can find out what rights you are entitled to and how to assert them at the bottom of this privacy policy.

Special functions of the website

Our website offers you various functions that collect, process and store personal data when you use them. Below we explain what happens to this data:

Live chat function

• Scope of the processing of personal data

  The data you enter in our live chat, such as name and content.

• Legal basis for the processing of personal data

  Personal data is processed in accordance with the principle of lawfulness (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 Swiss Civil Code).

• Purpose of data processing

  We will only use the data recorded via our live chat to process enquiries received via our live chat.

• Duration of storage

  After processing your enquiry, which we have received in our live chat, the data collected will be deleted immediately, provided there are no statutory retention periods.

• Restriction, objection, correction and deletion options

  You can request the correction or deletion of your data at any time. You can find out what rights you are entitled to and how to assert them at the bottom of this privacy policy.

• Necessity of providing personal data

  The use of live chat is voluntary. You are not obliged to contact us via the live chat. You can also use the other contact options provided on our website. If you do not enter the required information, you will not be able to use our live chat.

Appointment booking form

• Scope of the processing of personal data

  The data you enter in our appointment booking form.

• Legal basis for the processing of personal data

  Personal data is processed in accordance with the principle of lawfulness (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 Swiss Civil Code).

• Purpose of data processing

  We will only use the data collected via our appointment booking form to process appointment requests received via the appointment booking form.

• Duration of storage

  Your appointment booking will be deleted by us immediately after 12 months have elapsed since the appointment was scheduled, provided there are no statutory retention obligations. We reserve the right to delete your data without giving reasons and without prior or subsequent information.

• Restriction, objection, correction and deletion options

  You can request the correction or deletion of your data at any time. You can find out what rights you are entitled to and how to assert them at the bottom of this privacy policy.

• Necessity of providing personal data

  It is necessary to use our appointment booking form if you wish to book an appointment with us online. To book online, you must provide certain mandatory information. If you do not complete the mandatory information, your appointment booking cannot be accepted or processed.

Disclosure of information to third parties

Personal data is processed in accordance with the principle of lawfulness (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 Swiss Civil Code).

The disclosure of data to third parties depends on the scope of the activities or offers of our website or our business model described below.

In principle, we only keep your data for as long as necessary and treat it confidentially. Exceptions to this are the transfer of personal data to debt collection service providers, public bodies and authorities as well as private individuals, who have a right to it due to legal provisions, court decisions or official orders as well as the transfer to authorities for the purpose of initiating legal proceedings or for criminal prosecution purposes if our legally protected rights are challenged.

Statistical analysis of visits to this website - web tracker

We collect, process and store the following data when this website or individual files on the website are accessed: IP address, website from which the file was retrieved, name of the file, date and time of retrieval, amount of data transferred and notification of the success of the retrieval (so-called web log). We use this access data exclusively in non-personalised form for the continuous improvement of our website and for statistical purposes.

Any personal data is processed in accordance with the principle of lawfulness (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 Swiss Civil Code). We also use the following web trackers to analyse visits to this website:

• Google Analytics

  • Scope of the processing of personal data

    On our website we use the web tracking service of Google Ireland Ltd, Gordon House, Barrow Street, 4 Dublin, Ireland, e-mail: support-deutschland@google.com, Website: https://www.google.com/ (hereinafter: Google Analytics). As part of web tracking, Google Analytics uses cookies that are stored on your computer and that enable an analysis of the use of our website and your surfing behaviour (so-called tracking). We carry out this analysis on the basis of the Google Analytics tracking service in order to constantly optimise our website and make it more accessible. When you use our website, data, in particular your IP address and your user activities, are transmitted to servers of Google Ireland Limited. We carry out this analysis on the basis of Google's tracking service in order to constantly optimise our website and make it more accessible. We also require web tracking for security reasons. Web tracking allows us to track whether third parties are attacking our website. The information from the web tracker enables us to take effective countermeasures and protect the personal data we process from these cyber attacks. By activating IP anonymisation within the Google Analytics tracking code of this website, your IP address is anonymised by Google Analytics before transmission. This website uses a Google Analytics tracking code that has been extended by the operator gat._anonymizeIp(); to enable only anonymised collection of IP addresses (so-called IP masking).

  • Legal basis for the processing of personal data

    The legal basis for data processing is your consent in our information banner regarding the use of cookies and web tracking (consent by clear confirmatory action or behaviour) in accordance with Art. 13 para. 1 FADP.

  • Purpose of data processing

    Google will use this information on our behalf to analyse your visit to this website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage. We also require web tracking for security reasons. Web tracking allows us to track whether third parties are attacking our website. The information from the web tracker enables us to take effective countermeasures and protect the personal data processed by us from these cyber attacks.

  • Duration of storage

    Google will store the data relevant for the provision of web tracking for as long as it is necessary to fulfil the booked web service. Data collection and storage is anonymised. If there is any personal reference, the data will be deleted immediately, provided that it is not subject to any statutory retention obligations. In any case, the deletion takes place after expiry of the retention obligation.

  • Objection and cancellation options

    You can prevent the collection and forwarding of personal data to Google (in particular your IP address) and the processing of this data by Google by deactivating the execution of script code in your browser or by activating the "Do Not Track" setting in your browser. You can also prevent Google from collecting the data generated by the Google cookie and relating to your use of the website (including your IP address) and from processing this data by Google by clicking on the following link (http://tools.google.com/dlpage/gaoptout?hl=de) and install the available browser plug-in. You can find Google's security and data protection principles at https://policies.google.com/privacy.

• Google Tag Manager

  • What personal data is collected and to what extent is it processed?

    On our website, we use the Google Tag Manager service provided by Google Ireland Ltd, Gordon House, Barrow Street, 4 Dublin, Ireland, e-mail: support-deutschland@google.com, Website: https://www.google.com/ (hereinafter: Google Tag Manager). Google Tag Manager provides a technical platform for executing and controlling other web services and web tracking programmes in a bundled manner by means of so-called "tags". In this context, Google Tag Manager stores cookies on your computer and, if web tracking tools are executed using Google Tag Manager, analyses your surfing behaviour (so-called "tracking"). This data sent by individual tags integrated into Google Tag Manager is merged, stored and processed by Google Tag Manager under a standardised user interface. All integrated "tags" are listed separately in this privacy policy. You can find more information on data protection for the tools integrated in Google Tag Manager in the respective section of this privacy policy. When using our website with activated integration of Google Tag Manager tags, data such as your IP address and your user activities are transmitted to servers of Google Ireland Limited. With regard to the web services integrated via Google Tag Manager, the regulations in the respective section of this privacy policy apply. The tracking tools used in Google Tag Manager ensure that the IP address is anonymised by Google Tag Manager before transmission by means of IP anonymisation of the source code. Google Tag Manager only enables the anonymised collection of IP addresses (so-called IP masking).

  • Legal basis for the processing of personal data

    The legal basis for data processing is your consent in our information banner regarding the use of cookies and web tracking (consent by clear confirmatory action or behaviour) in accordance with Art. 13 para. 1 FADP.

  • Purpose of data processing

    On our behalf, Google will use the information obtained via Google Tag Manager to analyse your visit to this website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage.

  • Duration of storage

    Google will store the data relevant to the function of Google Tag Manager for as long as is necessary to fulfil the booked web service. Data collection and storage is anonymised. If there is any personal reference, the data will be deleted immediately, provided that it is not subject to any statutory retention obligations. In any case, the deletion takes place after expiry of the retention obligation.

  • Right of objection and cancellation

    You can prevent the collection and forwarding of personal data to Google (in particular your IP address) and the processing of this data by Google by deactivating the execution of script code in your browser, installing a script blocker in your browser or activating the "Do Not Track" setting in your browser. You can also prevent Google from collecting the data generated by the Google cookie and relating to your use of the website (including your IP address) and from processing this data by Google by clicking on the following link http://tools.google.com/dlpage/gaoptout?hl=de download and install the available browser plug-in. You can find Google's security and data protection principles at https://policies.google.com/privacy.

Integration of external web services and processing of data outside the EU

We use active content from external providers, so-called web services, on our website. By accessing our website, these external providers may receive personal information about your visit to our website. Data may be processed outside of Switzerland. You can prevent this by installing an appropriate browser plugin or deactivating the execution of scripts in your browser. This may result in functional restrictions on websites that you visit.

We use the following external web services:

• Amazon

  We use the Amazon service of Amazon Digital Germany GmbH (Domagkstr. 28, 80807 Munich, Germany) on our website, as well as the following companies: Amazon Europe Core S.à.r.l., Amazon EU S.à.r.l., Amazon Services Europe S.à.r.l. and Amazon Media EU S.à.r.l., all four located at: 38, avenue John F. Kennedy, L-1855 Luxembourg, Luxembourg, e-mail: privacyshield@amazon.com, Website: https://amazon.com/. According to the Swiss authorities, processing takes place in safe third countries. You can find Switzerland's list of countries and further information at the following link: https://www.edoeb.admin.ch/edoeb/de/home/datenschutz/handel-und-wirtschaft/uebermittlung-ins-ausland.html.

  The legal basis for the transfer of personal data is your consent in accordance with Art. 6 para. 6 FADP or Art. 31 para. 1 FADP, which you have given on our website.

  Data from our Amazon account is loaded onto our website via the Amazon REST API.

  You can revoke the processing of your data at any time. You can find more information on revoking your consent either in the consent itself or at the end of this privacy policy.

  Further information on the handling of the transferred data can be found in the provider's privacy policy at https://www.amazon.de/gp/help/customer/display.html/ref=footer_privacy?ie=UTF8&nodeId=201909010.

• Amazon AWS

  We use the Amazon AWS service of Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, 1855 Luxembourg, Luxembourg, e-mail: privacyshield@amazon.com, Website: http://aws.amazon.com/. According to the Swiss authorities, processing takes place in safe third countries. You can find Switzerland's list of countries and further information at the following link: https://www.edoeb.admin.ch/edoeb/de/home/datenschutz/handel-und-wirtschaft/uebermittlung-ins-ausland.html.

  The legal basis for the transfer of personal data is our legitimate interest in processing, which lies in achieving the purpose described below.

  Amazon AWS is a cloud computing service from Amazon that is used to download our website or individual elements of our website. The separate AWS cloud enables us to download our website and its services from faster servers.

  You can view the provider's certification under the EU-US Data Privacy Framework at https://www.dataprivacyframework.gov/list retrieve.

  The rights to which you are entitled with regard to processing can be found at the end of this privacy policy.

  Further information on the handling of the transferred data can be found in the provider's privacy policy at https://aws.amazon.com/de/privacy/?nc1=f_pr.

• Legally ok

  On our website we use the Legally ok service provided by Legally ok GmbH, Schochenmühlestrasse 6, 6340 Baar, Switzerland, e-mail: hello@legally-ok.com, Website: https://www.legally-ok.com/. Processing takes place exclusively in Switzerland in accordance with the data protection legislation applicable there.

  The legal basis for the transmission and processing is Art. 31 para. 1 FADP. The use of the service helps us to fulfil our legal obligations.

  With the help of the service, the contents of our legal texts are reloaded onto our website. The current legal texts are reloaded via the integration on our site. Further technical modules with regard to the legal texts or legally required elements can also be reloaded via this integration.

  The rights to which you are entitled with regard to processing can be found at the end of this privacy policy.

  Further information on the handling of the transferred data can be found in the provider's privacy policy at https://www.legally-ok.com/datenschutz/.

• Soundcloud

  On our website, we use the Soundcloud service of the company SoundCloud Global Limited & Co. KG, Rheinsberger Str. 76/77, 10115 Berlin, Germany, e-mail: contact@soundcloud.com, Website: https://soundcloud.com/. According to the Swiss authorities, processing takes place in safe third countries. You can find Switzerland's list of countries and further information at the following link: https://www.edoeb.admin.ch/edoeb/de/home/datenschutz/handel-und-wirtschaft/uebermittlung-ins-ausland.html.

  The legal basis for the transfer of personal data is the contract already concluded or to be concluded between you and us in accordance with Art. 31 para. 2 let. a FADP.

  With the help of the service, we can reload and display media such as videos, sound streams or similar on our website. The use of the service is necessary to be able to offer you the function on our site.

  The rights to which you are entitled with regard to processing can be found at the end of this privacy policy.

  Further information on the handling of the transferred data can be found in the provider's privacy policy at https://soundcloud.com/pages/privacy.

  The provider offers under https://soundcloud.com/pages/privacy also offers an opt-out option.

• Userlike

  On our website, we use the Userlike service provided by Userlike UG, Probsteigasse 44-46, 50670 Cologne, Germany, e-mail: support@userlike.com, Website: https://www.userlike.com/de/. According to the Swiss authorities, processing takes place in safe third countries. You can find Switzerland's list of countries and further information at the following link: https://www.edoeb.admin.ch/edoeb/de/home/datenschutz/handel-und-wirtschaft/uebermittlung-ins-ausland.html.

  The legal basis for the transfer of personal data is your consent in accordance with Art. 6 para. 6 FADP or Art. 31 para. 1 FADP, which you have given on our website.

  The Userlike service is used to integrate a chat bot on our website.

  You can revoke the processing of your data at any time. You can find more information on revoking your consent either in the consent itself or at the end of this privacy policy.

  Further information on the handling of the transferred data can be found in the provider's privacy policy at https://www.userlike.com/de/terms.

  The provider offers under https://www.userlike.com/de/terms also offers an opt-out option.

• Wordpress

  We use the Wordpress service from Automattic Inc, 60 29th Street #343, CA 94110 San Francisco, United States, on our website: help@wordpress.com, Website: https://automattic.com/. Your personal data will be transferred to so-called insecure third countries that do not guarantee adequate data protection through their legislation. Your data will only be passed on if suitable data protection is guaranteed. This can be guaranteed in particular by

  • international treaties
  • data protection clauses in a contract between the controller or processor and its contractual partner that have been communicated to the FDPIC in advance
  • specific guarantees drawn up by the competent federal body and communicated to the FDPIC in advance
  • standard data protection clauses that the FDPIC has previously approved, issued or recognised, or
  • binding internal company data protection regulations that have been approved in advance by the FDPIC or by a data protection authority of a country that guarantees adequate protection

  If such guarantees do not exist, your data may only be disclosed if you have given your consent, if the disclosure is directly related to the conclusion or fulfilment of a contract, or if the disclosure is necessary to enforce claims before courts and authorities or to protect public interests.

  The legal basis for the transfer of personal data is our legitimate interest in processing, which lies in achieving the purpose described below.

  WordPress is the technical system behind our website for the operation of our WordPress website. We need the integration so that we can display our website to you and edit content.

  You can view the provider's certification under the EU-US Data Privacy Framework at https://www.dataprivacyframework.gov/list retrieve.

  The rights to which you are entitled with regard to processing can be found at the end of this privacy policy.

  Further information on the handling of the transferred data can be found in the provider's privacy policy at https://automattic.com/privacy/.

Data security and data protection, communication by e-mail

Your personal data is protected by technical and organisational measures during collection, storage and processing in such a way that it is not accessible to third parties. In the case of unencrypted communication by e-mail, we cannot guarantee complete data security on the transmission path to our IT systems, so we recommend encrypted communication or the postal service for information requiring a high level of confidentiality.

Duration of data storage and rights of the data subject

Duration of storage

We only store personal data to the extent and for as long as is necessary to fulfil the purposes for which the personal data was collected, we have a legitimate overriding interest in the storage or are legally obliged to do so.

Right to information

You have the right to request confirmation as to whether we are processing your personal data. If this is the case, you have a right to information about the information specified in 25 et seq. DSG, insofar as the information cannot be refused, restricted or postponed by the data controller (see Art. 26 f. FADP). We will also be happy to provide you with a copy of the data.

Right of rectification

In accordance with Art. 32 para. 1 FADP, you have the right to demand that incorrect personal data (e.g. address, name, etc.) be corrected, provided that this claim does not conflict with any legal obligation. You can also request the completion of the data stored by us at any time. A corresponding adjustment will be made immediately.

Right to cancellation

You have the right to request that we delete the personal data we have collected about you if

• the data is either no longer required;
• the legal basis for processing no longer applies due to the withdrawal of your consent;
• there are no longer any justified reasons for processing;
• your data is processed unlawfully;
• a legal obligation requires this.

The right does not exist if

• the processing is necessary for exercising the right to freedom of expression and information;
• Your data has been collected on the basis of a legal obligation;
• the processing is necessary for reasons of public interest;
• the data is required for the establishment, exercise or defence of legal claims.

Right of cancellation

If you have given us your express consent to process your personal data (Art. 6 para. 6 FADP and Art. 31 para. 1 FADP), you can withdraw this consent at any time. Please note that this does not affect the lawfulness of the processing carried out on the basis of the consent until revocation. Data for which we are legally obliged to retain will be deleted after the deadline has expired.

How do you exercise your rights?

You can exercise your rights at any time by contacting us using the contact details below:

Kontaktstelle für Arbeitslose
Klybeckstrasse 95
4057 Basel
Switzerland
e-mail: info@kstbasel.ch
Tel.: 061 691 24 36

Right to data portability

We will provide you with the following data on request:

• Data collected on the basis of consent (Art. 31 para. 1 FADP);
• Data that we have received from you as part of existing contracts (Art. 31 para. 2 let. a FADP);
• Data that has been processed as part of an automated procedure.

We will transfer the personal data directly to a controller requested by you, insofar as this is technically feasible. Please note that we are not permitted to transfer data that interferes with the overriding interests of third parties in accordance with Art. 26 para. 1 let. b FADP, or only to a limited extent.

Notifications to the FDPIC and the right to lodge a complaint

Pursuant to Art. 49 FADP, data subjects may file a complaint with the supervisory authority if there are sufficient indications that data processing may violate data protection regulations. The supervisory authority for data protection in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).

Further information can be found in the FDPIC's contact form: https://www.edoeb.admin.ch/edoeb/de/home/deredoeb/kontakt.html

If you suspect that your data is being processed unlawfully on our website, you can bring about a judicial clarification of the problem in accordance with Art. 32 FADP. As a rule, an action under Art. 28 ff. ZGB should be sought. If you are affected by the processing of data by federal bodies, the procedure is governed by Art. 41 FADP. You can also contact the FDPIC in this case (see reference to the contact form above).